Frequently Asked Questions
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We’ve compiled answers to the most common questions about who we are, what we offer, and how our services work.
Whether you’re exploring Diaspora Meds for the first time or you’re already a member looking for clarity on benefits, payment options, or membership terms, this section is here to guide you through the essentials.
Our aim is to ensure you have the information you need to make informed decisions and get the most value from your Diaspora Meds membership.
1. What is Diaspora Meds and how does it work?
Diaspora Meds is an Afroglobal fintech that helps people living abroad care for their loved ones back home. We make it easy to:
- Order and pay for medications from verified local pharmacies.
- Arrange healthcare support through our partner clinics and doctors. (Locally and internationally)
- Get medical aid and funeral cover so your family is protected in times of need.
2. Who is eligible to be a member
Membership is open to individuals, SME’s, small and large corporates. Each member type has specific conditions of service.
3. When can one start using the medical aid
One can start using the card after serving the applicable waiting periods on their Plan.
4. Is there a limit to the number of dependants l can put on medical aid?
No, a member can have as many dependants as they wish on individual medical aid cover. For corporates company policy applies.
5. Does medical aid cover over the counter drugs?
No, medical aid does not cover over the counter drugs.
6. What causes shortfalls?
Shortfalls arise when what the service provider is charging, is more than what the underwriter is paying
7. Do you get full benefits if you join mid-year?
No, benefits will be pro-rated, the benefit year runs from January to December.
8. What payment methods do you accept?
Diaspora Meds accepts:
Card Payments – Visa and Mastercard
PayPal – fast and secure online payments.
International bank transfers – to our accounts in several countries, including the UK, US, Canada, and South Africa.
Mukuru – for convenient cash transfers from supported locations.
No matter where you are, we have a payment option to suit you
If you have more questions, our team is always happy to assist. You can reach out to us anytime, and we’ll provide the answers and guidance you need.